Frequently Asked Questions
Everything you need to know about your Embassy London experience.
Where are Embassy London shoes manufactured?
All our footwear is designed in London and meticulously handcrafted in small, family-run factories in Europe, primarily in Italy and Portugal, ensuring the highest quality standards.
How long does shipping take for domestic orders?
For orders within the UK, we typically offer standard delivery within 3-5 business days. Express shipping options are also available at checkout for next-day delivery.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition and include all original packaging to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship our unique collections worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically during the checkout process.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using a high-quality leather cream or wax. Avoid wearing your shoes in heavy rain, and always use a shoehorn to preserve the shape of the heel.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.